Return Policy

No Returns or Refunds After Thirty Day's

We can be reached via e-mail at: troy@advancedgreenergysolutions.com

Privacy Statement

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The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

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Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

RETURNS INFORMATION
Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to customerservice@advancedgreenergysolutions.com  for a return materials authorization (RMA) number prior to returning products. Returns sent COD will not be accepted.

After an RMA number is obtained, please download, complete, and submit the following PDF form:

We do not accept returns after thirty day's from delivery date of products. 

General Item Returns
- Eligible Time Period: 30 days from delivery date
- Non-Eligible Items: caulks, foams, mastic, tapes, and items that are not in original condition
We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.

Incorrectly Shipped Orders
- Eligible Time Period: 2 business days from delivery date
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.

Damaged Item Returns
- Eligible Time Period: 2 business days from delivery date
If an order has arrived damaged you should notify both Advanced Greenergy Solutions and the carrier within 2 business days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. AGS will issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned AGS will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.

Defective Item Returns
- Eligible Time Period: 1 year from delivery date (unless otherwise noted)
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label to you for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Advanced Greenergy Solutions reserves the right to refer you to the manufacturer for replacement of the failed product.

Advanced Greenergy Solutions

                                     
Copyright ©Advanced Greenergy Solutions  Wilmington, NC
troy@advancedgreenergysolutions.com